Welcome to Shoes Sales Store! Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us at [email protected].

Product Questions

What types of shoes do you sell?
We offer a wide range of footwear including clogs, flats, heels, sandals, sneakers, and athletic shoes.
Are your shoes available in different sizes?
Yes, we offer a variety of sizes to ensure a perfect fit for everyone. Please check the product description for available sizes.

Shipping & Delivery

What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx for $12.95, and Free Shipping via EMS for orders over $50.
How long does delivery take?
Standard Shipping takes 10-15 business days, while Free Shipping takes 15-25 business days after dispatch.
Do you ship internationally?
Yes, we ship globally except for some remote areas in Asia and other regions.

Returns & Exchanges

What is your return policy?
You have 15 days from the date of receipt to return or exchange your shoes. Please refer to our Returns Policy for more details.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] to initiate a return or exchange.

Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is protected.

Account & Orders

How do I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking information.
Can I change my order after it’s been placed?
Please contact us immediately at [email protected] if you need to make changes to your order.

Customer Support

How can I contact customer service?
You can reach us at [email protected] for any questions or concerns.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.

Thank you for choosing Shoes Sales Store. We are committed to providing you with a seamless shopping experience!