Shipping Information

At Shoes Sales Store, we strive to deliver your orders promptly and efficiently. Here’s what you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered within 10-15 business days via DHL or FedEx. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered within 15-25 business days via EMS.

Please note that delivery times may vary depending on your location and any unforeseen delays in shipping.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as when you received it.
  • In its original packaging.
  • Accompanied by the original receipt or proof of purchase.

Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Based on our product categories, the following items are non-returnable:

  • Clogs: Due to hygiene reasons, clogs cannot be returned or exchanged unless they are defective.
  • Sandals: Sandals that have been worn or show signs of use are not eligible for return.

Returns & Exchanges Process

  1. Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
  2. Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address.
  3. Ship Your Item: Package your item securely and ship it to the provided address. We recommend using a trackable shipping service for your protection.
  4. Wait for Confirmation: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return or exchange.

Refunds

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.

Exchanges

If you are requesting an exchange, we will ship the new item to you once we receive and inspect the returned item. Shipping costs for exchanges will be covered by the customer unless the exchange is due to a defect or error on our part.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Email Body:
Dear Shoes Sales Store Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s) and reason for return/exchange]
Preferred Action: [Refund/Exchange]

Please provide instructions on how to proceed with the return/exchange.

Thank you,
[Your Full Name]
[Your Contact Information]

Contact Us

If you have any questions about our Shipping & Returns Policy, please contact us at:

Thank you for shopping with Shoes Sales Store. We appreciate your business and are here to ensure you have a positive shopping experience.